Scott Nations

Scott Nations

Wasilla, AK

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  • #30427
    Scott Nations
    Scott Nations
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    Posts: 5
    Capture One Healing Brush
    on: December 6, 2020 at 10:49 pm

    The symptoms are the same for me. Whenever, I unchecked the healing layer the issue goes away. I tried changing the graphics settings as recommended; however, this made no difference. I’m on a new machine now so I’m anxious to try it with different hardware to see if it continues. I’d reached the point where I no longer even tried to use the healing brush and used “open with” to start Affinity Photo to use its “Inpainting” tool which works much better and more reliably.

    I, also, have had nothing but frustration in recent months dealing with Capture One’s technical support. Their technical support was quick to respond in the fall of 2019 but beginning in January of 2020 it would take at least a week to get a response from a trouble ticket. Capture One seems to be investing a lot in marketing and in webinars but very little in solving “bugs” in their software. I like the product and prefer it to the Adobe products but I sure wish they’d act as if they valued me as a customer.

    • This reply was modified 2 years, 11 months ago by Scott Nations.
    #16783
    Scott Nations
    Scott Nations
    Participant
    Posts: 5
    Re: Best Practices for external hard drives with Capture One
    Reply #1 on: February 27, 2020 at 12:31 am

    Dave Chew: I have yet to hear from a Mac user for whom this is an issue.  I am currently on a Win 10 PC.  My testing is preliminary but it appears to be related to Win 10 settings for write caching on external drives. The previous default setting before version 1809 was to enable write caching. The new default is “quick removal” which disables write caching and allows hot swapping of drives without ejecting them.  As best I can tell, once write caching is re-enabled the issue goes away.  I worked most of today using a sessions workflow without issue.

    #16728
    Scott Nations
    Scott Nations
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    Posts: 5
    Re: Best Practices for external hard drives with Capture One
    Reply #2 on: February 25, 2020 at 6:04 pm

    The best information I have is that the issue I described (editing photos which reside on an external drive) works fine with a catalog workflow so long as the catalog itself resides on an internal drive.  This is apparently not true for sessions; though some Mac users appear to edit sessions on external files without issues.  In a session, a database file *.cosessiondb resides in the same folder structure as photos themselves. This database contains all the edits. Thus, if there are any unwritten edits in Capture One and the session is closed or the user exits Capture One, then apparently the *.cosessiondb file may not be updated.

    As I understand it, the workflow for some Mac users who travel is this: all captured images are placed on an external drive, preferably an SSD.  They may perform some editing and culling in the field using a laptop.  Once they return home, the files are moved to more permanent storage where the editing is continued on a desktop.

    #16722
    Scott Nations
    Scott Nations
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    Posts: 5
    Re: Best Practices for external hard drives with Capture One
    Reply #3 on: February 25, 2020 at 4:48 pm

    I am on the Win 10 pc platform.  As best I can tell, users with Macs and thunderbolt or USB C drives are not having this problem.  I’ve been told that on the Mac platform (with TB or USB C) there is no distinction between external and internal drives.

    #16711
    Scott Nations
    Scott Nations
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    Posts: 5
    Re: Capture One
    Reply #4 on: February 25, 2020 at 3:51 pm

    Does anyone know where I can find information on using external SSD drives with C1 in a session work flow or a catalog work flow? I am primarily working with sessions.

    My experience has been that edits are not retained consistently when the session resides on an external drive. I suspect that it is due to latency in hard drive writes but I cannot be sure. I have looked on the Capture One support page, submitted a ticket to support, and browsed a number of on-line forums. No one seems to offer an answer.

    The best information I could find was from Paul Steunebrink, who suggested in a brief forum post that internal drives should be used “…until the job is done…”

    • This topic was modified 3 years, 9 months ago by Scott Nations. Reason: pasted information was incorrect
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