[Pekka Riikonen Participant Posts: 10]

Filter Failed issue

on: October 28, 2020 at 7:11 am

Yeah, would be better to merge the other thread to this one, this is what the article refers to.

I looked at your log and I have to say I can’t spot any clear reason what happens.  The logs cover a period of around 20 minutes.  I’m not sure how quickly you took the log after the failure or at what time it happened.  I do notice that you don’t have default printer set and that gives an error, so you can try setting that, but I doubt it makes a difference.  Does reboot fix the problem (temporarily)?  I also noticed that there was authorization failure with ipp://localhost/printers/EPSON_SC_P5000_Series, but I think subsequently it succeeded (as admin).  There’s also 126 old jobs cached (but not active at the moment).  I also see that the last printing job 126 got canceled but I can’t spot any clear reason why (unless you canceled it).

Here’s another magic command to enable web interface for CUPS:

– Launch Terminal
– Give the command: sudo cupsctl WebInterface=yes

It will ask for you password so give it.  After that you should have access to the CUPS admin web interface where you can see (and manage) all your printers, jobs, logs, etc.  Maybe you can spot something unexpected there about your configuration or be able to reset things.  So after doing the above, open your web browser and go to: http://localhost:631/admin

[Mark D Segal Silver Member Posts: 935]

Re: Filter Failed issue

Reply #1 on: October 28, 2020 at 7:48 am

Thanks very much for looking at that Pekka, much appreciated. I took the log immediately after the first failure I experienced on the laptop. I shall set the default printer. Reboot does not solve the problem even temporarily. I did that several times. I probably canceled the last print job by going into the print queue and deleting that job because it had failed and I wanted to “clear the decks” for the next attempt. I could try what you suggest in Terminal but I’m not sure I’d know how to spot what is unexpected or how to reset it – I’ve never had to get into any of this.

[Martin Renters Participant Posts: 9]

Re: Filter Failed issue

Reply #2 on: October 28, 2020 at 10:07 am

Hi Mark,

I also saw that there appear to be 126 cached jobs according to your log file. Can you open a terminal window and type:

lpstat -t

and post what it returns? Perhaps one of those 126 jobs has an issue and prevents newer jobs from running.

Can you also check how much disk space you have available on your machine? You can also do this from the command line using:

df -h

Thanks,

Martin

 

[Mark D Segal]

Re: Filter Failed issue

Reply #3 on: October 28, 2020 at 10:16 am

Hi Martin. Here is the content of the first command:

Last login: Wed Oct 28 08:25:30 on ttys000
Marks-Mac-Pro-9:~ markdsegal$ lpstat -t
scheduler is running
system default destination: EPSON_SC_P5000_Series
device for EPSON_ET_2760_Series: usb://EPSON/ET-2760%20Series?serial=58364E4A3033343741
device for EPSON_Perfection_V800_V850: usb://00000000-0000-0000-0000-000004B80151
device for EPSON_SC_P5000_Series: usb://EPSON/SC-P5000%20Series?serial=0JT121701052137150
device for EPSON_SC_P900_Series: usb://EPSON/SC-P900%20Series?serial=5837574D3030303101
device for PrinTao_EPSON_USB_SC-P5000_Series_0JT121701052137150: usb://EPSON/SC-P5000%20Series?serial=0JT121701052137150
device for PrinTao_EPSON_USB_SC-P800_Series_555A56453030373508: usb://EPSON/SC-P800%20Series?serial=555A56453030373508
EPSON_ET_2760_Series accepting requests since Wed 16 Sep 12:31:50 2020
EPSON_Perfection_V800_V850 accepting requests since Sat  8 Aug 14:22:26 2020
EPSON_SC_P5000_Series accepting requests since Wed 28 Oct 09:16:32 2020
EPSON_SC_P900_Series accepting requests since Tue 27 Oct 15:36:57 2020
PrinTao_EPSON_USB_SC-P5000_Series_0JT121701052137150 accepting requests since Sat 26 Sep 11:21:53 2020
PrinTao_EPSON_USB_SC-P800_Series_555A56453030373508 accepting requests since Sat 26 Sep 11:03:26 2020
printer EPSON_ET_2760_Series is idle.  enabled since Wed 16 Sep 12:31:50 2020
printer EPSON_Perfection_V800_V850 is idle.  enabled since Sat  8 Aug 14:22:26 2020
printer EPSON_SC_P5000_Series now printing EPSON_SC_P5000_Series-232.  enabled since Wed 28 Oct 09:16:32 2020
Sending data to printer.
printer EPSON_SC_P900_Series is idle.  enabled since Tue 27 Oct 15:36:57 2020
printer PrinTao_EPSON_USB_SC-P5000_Series_0JT121701052137150 is idle.  enabled since Sat 26 Sep 11:21:53 2020
printer PrinTao_EPSON_USB_SC-P800_Series_555A56453030373508 is idle.  enabled since Sat 26 Sep 11:03:26 2020
EPSON_SC_P5000_Series-232 anonymous         1024   Wed 28 Oct 08:44:48 2020
EPSON_SC_P5000_Series-234 markdsegal        1024   Wed 28 Oct 09:17:25 2020
Marks-Mac-Pro-9:~ markdsegal$

I don’t see that this tells us much, but FWIW!

As for your second instruction, here is what it provides:

Marks-Mac-Pro-9:~ markdsegal$ df -h
Filesystem      Size   Used  Avail Capacity iused      ifree %iused  Mounted on
/dev/disk3s2   1.8Ti  1.7Ti  138Gi    93% 1958292 4293008987    0%   /
devfs          189Ki  189Ki    0Bi   100%     654          0  100%   /dev
/dev/disk1s2   931Gi  811Gi  120Gi    88% 1152654 4293814625    0%   /Volumes/Macintosh HD
/dev/disk0s2   1.8Ti  1.0Ti  862Gi    54%   13424 4294953855    0%   /Volumes/Macintosh HD 2
map -hosts       0Bi    0Bi    0Bi   100%       0          0  100%   /net
map auto_home    0Bi    0Bi    0Bi   100%       0          0  100%   /home
/dev/disk2s2   931Gi  911Gi   20Gi    98%  113756 4294853523    0%   /Volumes/Macintosh HD 4
Marks-Mac-Pro-9:~ markdsegal$

My system is on HD3, which I suppose is what the first lines refer to. It looks as if I’m way up there on capacity utilization. Could that be the issue?

• This reply was modified 3 years, 5 months ago by Mark D Segal.

[Mark D Segal Silver Member Posts: 935]

Re: Filter Failed issue

Reply #4 on: October 28, 2020 at 10:18 am

My previous post of this data seems to have disappeared. Here it all is again:

Last login: Wed Oct 28 08:25:30 on ttys000
Marks-Mac-Pro-9:~ markdsegal$ lpstat -t
scheduler is running
system default destination: EPSON_SC_P5000_Series
device for EPSON_ET_2760_Series: usb://EPSON/ET-2760%20Series?serial=58364E4A3033343741
device for EPSON_Perfection_V800_V850: usb://00000000-0000-0000-0000-000004B80151
device for EPSON_SC_P5000_Series: usb://EPSON/SC-P5000%20Series?serial=0JT121701052137150
device for EPSON_SC_P900_Series: usb://EPSON/SC-P900%20Series?serial=5837574D3030303101
device for PrinTao_EPSON_USB_SC-P5000_Series_0JT121701052137150: usb://EPSON/SC-P5000%20Series?serial=0JT121701052137150
device for PrinTao_EPSON_USB_SC-P800_Series_555A56453030373508: usb://EPSON/SC-P800%20Series?serial=555A56453030373508
EPSON_ET_2760_Series accepting requests since Wed 16 Sep 12:31:50 2020
EPSON_Perfection_V800_V850 accepting requests since Sat  8 Aug 14:22:26 2020
EPSON_SC_P5000_Series accepting requests since Wed 28 Oct 09:16:32 2020
EPSON_SC_P900_Series accepting requests since Tue 27 Oct 15:36:57 2020
PrinTao_EPSON_USB_SC-P5000_Series_0JT121701052137150 accepting requests since Sat 26 Sep 11:21:53 2020
PrinTao_EPSON_USB_SC-P800_Series_555A56453030373508 accepting requests since Sat 26 Sep 11:03:26 2020
printer EPSON_ET_2760_Series is idle.  enabled since Wed 16 Sep 12:31:50 2020
printer EPSON_Perfection_V800_V850 is idle.  enabled since Sat  8 Aug 14:22:26 2020
printer EPSON_SC_P5000_Series now printing EPSON_SC_P5000_Series-232.  enabled since Wed 28 Oct 09:16:32 2020
Sending data to printer.
printer EPSON_SC_P900_Series is idle.  enabled since Tue 27 Oct 15:36:57 2020
printer PrinTao_EPSON_USB_SC-P5000_Series_0JT121701052137150 is idle.  enabled since Sat 26 Sep 11:21:53 2020
printer PrinTao_EPSON_USB_SC-P800_Series_555A56453030373508 is idle.  enabled since Sat 26 Sep 11:03:26 2020
EPSON_SC_P5000_Series-232 anonymous         1024   Wed 28 Oct 08:44:48 2020
EPSON_SC_P5000_Series-234 markdsegal        1024   Wed 28 Oct 09:17:25 2020
Marks-Mac-Pro-9:~ markdsegal$ df -h
Filesystem      Size   Used  Avail Capacity iused      ifree %iused  Mounted on
/dev/disk3s2   1.8Ti  1.7Ti  138Gi    93% 1958292 4293008987    0%   /
devfs          189Ki  189Ki    0Bi   100%     654          0  100%   /dev
/dev/disk1s2   931Gi  811Gi  120Gi    88% 1152654 4293814625    0%   /Volumes/Macintosh HD
/dev/disk0s2   1.8Ti  1.0Ti  862Gi    54%   13424 4294953855    0%   /Volumes/Macintosh HD 2
map -hosts       0Bi    0Bi    0Bi   100%       0          0  100%   /net
map auto_home    0Bi    0Bi    0Bi   100%       0          0  100%   /home
/dev/disk2s2   931Gi  911Gi   20Gi    98%  113756 4294853523    0%   /Volumes/Macintosh HD 4
Marks-Mac-Pro-9:~ markdsegal$

[Mark D Segal Silver Member Posts: 935]

Re: Filter Failed issue

Reply #5 on: October 28, 2020 at 10:20 am

I should add Martin, the attempts it shows for this morning all failed. One showed filter fail and the other ones showed “ready to print” but didn’t do anything. No printing.

[Martin Renters Participant Posts: 9]

Re: Filter Failed issue

Reply #6 on: October 28, 2020 at 10:30 am

Hi Mark,

Your disk is getting fairly full although 138GB should be enough unless the system is reserving some space for itself. It might not hurt to free up some space if you can.

As far as the print jobs go, it looks like it claims to be printing job 232 which is coming from user ‘anonymous’, whereas your other job has your name on it.

You could try cancelling those jobs from the command line:

sudo cancel -a

It should ask you for your password. You might need to restart the print scheduler, easiest is just to reboot. Then try a print job.

Martin

[Mark D Segal Silver Member Posts: 935]

Re: Filter Failed issue

Reply #7 on: October 28, 2020 at 10:35 am

Hi Martin, thanks yes, the disk is getting kind of full and I should remove a bunch of stuff from it. I entered the cancel command and I shall reboot and retry. I’ll report back what happens.

[Mark D Segal Silver Member Posts: 935]

Re: Filter Failed issue

Reply #8 on: October 28, 2020 at 10:50 am

No luck. Same problem! Filter Fails.

[Martin Renters Participant Posts: 9]

Re: Filter Failed issue

Reply #9 on: October 28, 2020 at 11:01 am

Did you clear some disk space? What does lpstat -t say now?

Martin

 

[Mark D Segal Silver Member Posts: 935]

Re: Filter Failed issue

Reply #10 on: October 28, 2020 at 11:54 am

No disc space cleared yet – that requires decisions! Hope it isn’t the issue, but if it were, would be an easy fix. I’ll get there later in the day. Just returned from flu shots. Anyhow, here is the new log: I put in bold what looks most relevant to me; not sure much useful there; your view?

Last login: Wed Oct 28 10:38:48 on console
Marks-Mac-Pro-9:~ markdsegal$ lpstat -t
scheduler is running
system default destination: EPSON_SC_P5000_Series
device for EPSON_ET_2760_Series: usb://EPSON/ET-2760%20Series?serial=58364E4A3033343741
device for EPSON_Perfection_V800_V850: usb://00000000-0000-0000-0000-000004B80151
device for EPSON_SC_P5000_Series: usb://EPSON/SC-P5000%20Series?serial=0JT121701052137150
device for EPSON_SC_P900_Series: usb://EPSON/SC-P900%20Series?serial=5837574D3030303101
device for PrinTao_EPSON_USB_SC-P5000_Series_0JT121701052137150: usb://EPSON/SC-P5000%20Series?serial=0JT121701052137150
device for PrinTao_EPSON_USB_SC-P800_Series_555A56453030373508: usb://EPSON/SC-P800%20Series?serial=555A56453030373508
EPSON_ET_2760_Series accepting requests since Wed 16 Sep 12:31:50 2020
EPSON_Perfection_V800_V850 accepting requests since Sat  8 Aug 14:22:26 2020
EPSON_SC_P5000_Series accepting requests since Wed 28 Oct 10:47:46 2020
EPSON_SC_P900_Series accepting requests since Tue 27 Oct 15:36:57 2020
PrinTao_EPSON_USB_SC-P5000_Series_0JT121701052137150 accepting requests since Sat 26 Sep 11:21:53 2020
PrinTao_EPSON_USB_SC-P800_Series_555A56453030373508 accepting requests since Sat 26 Sep 11:03:26 2020
printer EPSON_ET_2760_Series is idle.  enabled since Wed 16 Sep 12:31:50 2020
printer EPSON_Perfection_V800_V850 is idle.  enabled since Sat  8 Aug 14:22:26 2020
printer EPSON_SC_P5000_Series is idle.  enabled since Wed 28 Oct 10:47:46 2020
    Filter failed
printer EPSON_SC_P900_Series is idle.  enabled since Tue 27 Oct 15:36:57 2020
printer PrinTao_EPSON_USB_SC-P5000_Series_0JT121701052137150 is idle.  enabled since Sat 26 Sep 11:21:53 2020
printer PrinTao_EPSON_USB_SC-P800_Series_555A56453030373508 is idle.  enabled since Sat 26 Sep 11:03:26 2020
EPSON_SC_P5000_Series-237 markdsegal     6236160   Wed 28 Oct 10:47:39 2020
Marks-Mac-Pro-9:~ markdsegal$

[Pekka Riikonen Participant Posts: 10]

Re: Filter Failed issue

Reply #11 on: October 28, 2020 at 1:41 pm

I still recommend enabling the CUPS web admin interface. You can do all these things (like canceling jobs or stopping/starting printers) there with click of buttons rather than giving commands (although sometimes it’s necessary to go to command line to get things done).  Just browse around the admin interface, it’s not very complicated to use.  Go to the P5000 printer and check what you see there…

Does printing any type of document work?  PDF?  From the web admin interface you can print also test page.  You can also enable debugging from the web admin front page (if not enabled yet), which can give much information into the error logs…

I wonder if the PrinTao could have some effect here… Since reboot doesn’t help, it’s probably related to some cached data, or incompatibility with something installed.  I was hoping there was clearer indication in the error log…

 

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